AKPK offers free advisory for MHIT policyholders affected by premium revisions

16 August 2025

KUALA LUMPUR: The Credit Counselling and Debt Management Agency (AKPK) has introduced a free financial management service to assist policyholders affected by premium revisions of their medical and health insurance/takaful (MHIT) products.

In a statement on Friday, AKPK said the initiative aims to help policyholders make informed financial decisions and sustain their MHIT coverage in line with their overall financial capacity.

“Through this service, AKPK's financial advisors will conduct a financial health and needs analysis to help affected policyholders determine the level of premiums they can sustain with potential adjustments to their financial management plans.

“The goal is to help policyholders identify actions they can take to retain their MHIT coverage while managing their personal finances effectively. Policyholders can visit any AKPK branch nationwide to engage with a financial advisor at no cost,” the agency said.

AKPK chief executive officer Azaddin Ngah Tasir said the agency wants to ensure policyholders affected by premium revisions fully understand their options and avoid lapsing or surrendering their policies due to other financial commitments

Azaddin said AKPK’s advisors are prepared to work closely with policyholders and insurers or takaful operators (ITOs) to review budgets, assess expenses, and develop sustainable plans to maintain coverage.

“We encourage policyholders who are significantly impacted by premium repricing to consider this service," he added.

AKPK said policyholders are advised to bring their repricing notification letter, accompanying frequently asked questions from their ITOs, and current income statement or any proof of income when visiting any AKPK branch nationwide.

The agency added that policyholders with general enquiries or those wishing to lodge a formal complaint should contact their respective agents or ITOs.